Five tools in your account

Responsible gambling at Goldenreels Casino

Play only from 18, and every Goldenreels Casino account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

Set a limit

Gaming Control Board licence OGL/2010/1131/804, established 2010

Support you can reach

Your first checks before you play

Useful when you want the key numbers and contacts without reading the whole page.

Minimum age18+

Licence heldGaming Control Board Curaçao, OGL/2010/1131/804

Gambling Helpline Aotearoa0800 654 655

Limits and exclusion questions[email protected]

Your tools

Put a ceiling on your play before you start

The worry that a limit means paperwork or a wait is the one this block clears up.

How much can go in?

Deposit limits cap how much you can add to the account in a set window. Set one while your spending still feels comfortable, so the ceiling is in place before any urge arrives.

Pick a stopping figure

Loss limits stop the session once your net losses reach a figure you chose in calm. Switch it on if a bad run tends to push you into chasing the money back.

Knowing how long you have played

Session time reminders nudge you at intervals you pick, so an evening cannot quietly turn into a whole night. Turn them on if you lose track of the clock while playing.

Locked out or left open

Self-exclusion closes the account to you for a period you choose, with no way back in during it. Use it when stepping away entirely feels like the honest answer.

Interruption, not surprise

Reality checks interrupt play with a summary of time spent and money in play. Switch them on if you would rather see the figures as you go than work them out afterwards.

Ready to set one

How do I put a limit on my account?

Useful the moment you decide that the figure should come from you and not from the night.

Profile menu check

Open your profile menu from the lobby and check that you are in the account you actually play from, since limits apply to that one only.

One place for every cap

Look for the limits section, which gathers deposit limits, loss limits and session time reminders in one place. Everything you need sits in that single area.

The type and the figure

Choose the limit type and the figure, thinking about what a comfortable month looks like rather than tonight. A cap decided beforehand holds up far better.

Certainty that it is on

Save the setting and read the confirmation on screen before you close the menu, so you know the cap is live and what it covers.

Three places to call

Call someone who does this all day

No cost, no referral and no judgement await you on these lines.

Gambling Helpline Aotearoa

Trained counsellors answer around the clock, free of charge and in confidence, whether you gamble yourself or are worried about someone close to you. Reach them on the phone or by free text. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Face to face counselling, peer support and cultural support sit in eighteen clinics nationwide, free of charge; freephone or text during weekday office hours to arrange a time that suits. pgf.nz

Safer Gambling Aotearoa

Health New Zealand runs this information site for people who gamble and for the families around them, with plain descriptions of harm, practical tips and a finder for local support. safergambling.org.nz

Short break first, long stop if you need it

Stop for the evening, not forever. Set a time-out inside your account for hours or a few days, and play is blocked for that window while everything else stays as it is. You choose the length yourself; when it ends, access returns without you asking anyone. Start it from the account settings.

A closed door you can rely on. Choosing self-exclusion closes your access for a long period set inside your account, and it cannot be lifted early. Set it in the same settings area and confirm it while you are calm; deposits and play stay shut until the period runs out.

One place to shut the door. New Zealand keeps no national self-exclusion register, so the account you hold here is where you close access, for as long as you set. Do that first, then ring the helpline to talk through what comes next and who can support you.

Keep under-18s off the tables

An age check, then documents. Registration starts with a date of birth check, and nobody under 18 can hold an account. Photo ID is compared with the details given before any withdrawal leaves.

Shared device, blocked by default. Blocking software on a shared laptop or phone stops the site from loading at all. Switch it on for every profile in the house, not only the one that plays.

When a relative is worried. Talking about money and time without blame usually works better than an argument about willpower. The Gambling Helpline Aotearoa takes calls from relatives at any hour.

Catching it before it costs you more

Catching these signals early is easier than undoing the damage they lead to, and it takes only one decision to slow things down. A deposit limit or a short pause set in your account is the first step, and it costs you nothing to arrange.

Look at your own week and see whether any of these sound familiar.

You play past the time you planned
Deposits creep up to cover earlier ones
You keep the amounts from your partner
Chasing a loss feels like the plan
Bills or rent wait while you play
You feel flat or tense away from the site
Borrowing money to keep going

Five questions

What you get to keep in your own hands

Useful when the account is open and a decision about limits or a break is close.

Does self-exclusion here keep me out of other casinos?+

No. New Zealand has no national self-exclusion register, so the exclusion you set applies only inside your Goldenreels Casino account. Every other operator would need its own arrangement with you.

Could I come back before a self-exclusion has run out?+

No. A self-exclusion is set for the whole period you chose and stands until that period ends. Plan for a stretch that suits you, because the account stays closed to play for all of it.

Where do I change a limit I already set?+

In the same place you set it. Open the responsible gambling section of your account and the deposit and loss limits sit there, each with the figure you chose and the option to revise it.

Do the limits work if I only play on my phone?+

Yes. The mobile version of the account carries the same responsible gambling section, with deposit limits, loss limits and session time reminders. Whatever you set on a phone applies to the account on any device.

If I take a short pause, what changes in my account?+

A pause sits between a limit and a self-exclusion: deposits and play stop for the time you choose, while the account and its balance stay as they are. Once the pause runs out, play opens again without anything else to arrange.