Account checks

Verify your account at Goldenreels Casino before payout day

Account verification exists because the Curaçao licence requires us to know who plays, and it usually closes inside 19 hours.

Start verification

Gaming Control Board licence OGL/2010/1131/804, established 2010

Check basics

Your check, mapped out before the first payout

This table settles who runs the check, how long it takes and where to ask.

Who checks

Goldenreels Casino N.V.

Licensed under

Gaming Control Board Curaçao, OGL/2010/1131/804

Time needed

19 hours

Required by

Before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

Four uploads

Send clean files and skip the second round

This sequence shows the order of uploads and the small faults that send files back.

Shoot the whole card

Photograph your photo ID flat on a table in daylight, with all four corners inside the frame and no glare across the text.

Is the date recent enough?

Send a proof of address showing your name and full home address, and check the date sits inside the period we accept.

Which account shows your name?

Screenshot the payment method you actually deposited with, capturing the account holder name rather than a single transaction receipt.

Will they ask for more?

Wait for our team to work through the file, and keep an eye on your inbox in case one page needs a clearer copy.

Proof set

Which papers prove what, exactly?

This list removes the guesswork about which paper proves what, so nothing comes back to you.

Photo ID

ConfirmsYour name, face and age

Copy must showFour corners, clear text, no glare

Proof of address

ConfirmsWhere you live now

Copy must showYour name, full address, a recent date

Payment method screenshot

ConfirmsThe account you paid from

Copy must showHolder name and the method itself visible

Four trigger points

Know when the request lands

Read this before you upload anything, so a request never catches you mid-withdrawal.

Proof first, betting after

Registration asks for your date of birth and full name so the licence condition on age is met before any money moves.

Match your registered name

A nickname on file and a legal name on the passport stop the match, so the team asks for one clear copy with matching spelling.

A clear money trail

Bigger movements than your usual pattern bring a request for context, so the team can confirm the money is yours.

An unobstructed payout day

Payouts open with verification because the licence requires it before funds leave, and the queue asks for your photo ID, address proof and payment screenshot.

See exactly what the funds question covers

Goldenreels Casino holds licence OGL/2010/1131/804 from the Gaming Control Board Curaçao, and that licence obliges the operator to know where player money comes from. Treat the request as standard housekeeping: the team asks every player in the same position, and nothing is being alleged against you.

Keep any of these handy, since the reviewer picks only what fits your case.

Recent bank statements
Payslips from your employer
A tax or income summary
Proof of a property sale
An inheritance or gift letter

Common refusal reasons and quick repairs

Past the expiry, refused. An expired passport cannot prove who you are today, so the reviewer must decline it even when the photo is sharp. Renew the document, then upload it Send the page that shows the dates

A stale address document. Address proof must be recent, and a bill from last year may show a place you have left. Pull a fresh bill from your provider Pick a document that shows your name

Photo of paper, not a screen. Screenshots lose edges and security marks, so a phone photo of the paper copy is asked for instead. Open the original file and retake it Send the picture straight from the camera

Quick replies

The check in plain words

Read on to see how Goldenreels Casino runs the whole thing with as little fuss as possible.

Can I do the whole check from my phone only?+

Yes, a modern phone camera produces files we accept, provided every letter of the text reads cleanly. Shoot both sides of the ID in one go and check the preview before sending. Sending from the same device you use to log in also helps.

How long does the check take once I send files?+

Plan for about 19 hours from the moment your upload lands, though a clean set often clears sooner. Queue length shifts around weekends and public holidays. Keep an eye on your inbox so a follow-up question does not add a day.

Which licence does this casino hold and who issues it?+

Goldenreels Casino N.V. holds a licence from the Gaming Control Board Curaçao, number OGL/2010/1131/804. That regulator expects identity checks from operators, which is why the request reaches you before any payout leaves.

When will you ask me for identity documents?+

Expect the request no later than your first withdrawal, and possibly at sign-up or your first deposit. Sending files early keeps the payout queue moving.

My proof of address was turned down, so what now?+

Read the note attached to the refusal, then send a fresh copy that answers it. Usually the fix is a newer date, a full page in frame or a clearer photo of the same bill. Reply in the same thread and the review picks up where it stopped.

Why is the source of funds question part of the check?+

Licence rules against money laundering require us to understand where stakes come from, so the question is routine rather than personal. Answer it with a payslip, bank statement or sale record matching the deposits you made.

Is my ID copy safe once I send it over?+

Yes. Files travel over 256-bit TLS and only the team handling your file can open them. Write to [email protected] for the full detail in writing.